Online orders & in-store pickup.

• Add items to your cart and check out on our Squarespace checkout page.
• Squarespace emails you an order confirmation with your order number. That email confirms we received your order. It is not yet a promise that every item is in stock.
• Our staff pull your items and check them against the shelf. We aim to have orders ready within [X hours / 1 business day] during store hours.
• We email or call you when your order is ready for pickup. Please wait for that message before you drive over.

Online orders are for curbside or in-store pickup at 149 Plaistow Road. We don't ship orders placed on this site.

Come in during store hours: Monday Closed · Tuesday – Friday 10am – 5pm · Saturday 10am – 6pm · Sunday 10am – 5pm.

What to bring

• Your order number (the confirmation email on your phone is fine).
• A valid photo ID that matches the name on the order.
• For a live animal: a secure, temperature-safe container if you have one. We can also sell you one.

Someone else picking up

Email us before pickup with that person's name. They'll need the order number and their own photo ID. [Confirm: live animals released only to the buyer?]

How long we hold orders

We hold ready orders for [X]days. If an order isn't picked up by then, we will try to reach you. After that we may cancel it, return the items to stock and refund you [minus any restocking fee, or in full].

You pay in full at checkout. Payments are processed securely by Squarespace and its payment partners; we never see your full card number. See our Privacy Policy.

Prices are in U.S. dollars. New Hampshire has no general sales tax.

Our shelves and our website share the same stock, and items sometimes sell in the store before an online order is pulled. If something you ordered is out of stock, we'll contact you and you can choose a substitute, wait for a special order, or get a refund for that item.

If a price on the site is clearly wrong because of a typo or system error, we'll contact you before pickup. You can pay the correct price or cancel for a full refund.

To cancel before pickup, email ZooCreaturesPetStore@gmail.com with your order number or call (603) 382-3338. Orders cancelled before pickup are refunded in full. [Confirm: no fee, or set one]

We may cancel an order if we can't verify it, suspect fraud, or (for animals) can't complete the sale under our Live Animal Sales policy. If we do, you get a full refund.

Supplies

Unused supplies in original packaging can be returned within [X] days with your order number or receipt. [Refund, exchange or store credit?]

Not returnable

• Live feeders, frozen feeders and live plants. [Confirm list]
• Opened food, supplements and water treatments.
• Clearance and sale items marked final sale. [Confirm clearance is final sale]
• Special-order items, unless they arrive damaged or wrong.

Live animals

See the Live Animal Sales policy for health and return terms.

Damaged or wrong item

Tell us at pickup or within [X]days and we'll replace it or refund it.

How refunds are paid

Refunds go back to the card you used, through Squarespace. Your bank may take several business days to show it.

We can order habitats, supplies and fish we don't have in the store today. Ask at the counter or call. [Deposit required? Refundable?]

Email ZooCreaturesPetStore@gmail.com with your order number, or call (603) 382-3338 during store hours.