Purchases, pickup & returns.

Come in during store hours: Monday Closed · Tuesday – Friday 10am – 5pm · Saturday 10am – 6pm · Sunday 10am – 5pm. Our staff will help you find what you need, ring it up and go over care for any animal you take home.

This website is for browsing. It doesn't take orders, reservations or payments, and nothing you do on the site holds an item or an animal for you. If we turn on online ordering in the future, we'll update this page and our Privacy Policy before it starts.

Zoo Creatures doesn't ship. Our parent company NERD sells some animals and products on its own website and ships them under its own terms.

We want our prices and listings to be honest and clear. New animals and products arrive every week and others sell, so:

• Listings and photos on this site show what we carry or recently had. They are not a promise that a specific item or animal is in the store today.
• Photos may show a representative animal, not the exact one you'll take home.
• Prices on the site can change without notice. Many animals show "call for price" because their price depends on age, size and morph.
• The price on the shelf tag or at the register when you buy is the price you pay. If it doesn't match what you saw on the site, ask us before you pay.
• If a price is clearly wrong because of a typo, we'll tell you before the sale and you can choose not to buy.

Prices are in U.S. dollars. New Hampshire has no general sales tax.

We can order habitats, supplies and fish we don't have in the store today. Ask at the counter or call (603) 382-3338. Some special orders need a deposit, and we'll tell you the amount before we order. If we can't get the item, the deposit is refunded in full.

Supplies

Unused supplies in original packaging can be returned within 30 days with your receipt, for a refund to your original payment or an exchange.

Not returnable

• Live feeders, frozen feeders and live plants, unless there's a problem you show us before you leave the store.
• Opened food, supplements and water treatments.
• Clearance items marked “final sale” on the tag.
• Special-order items, unless they arrive damaged or wrong.

Live animals

Animals can't be returned because you changed your mind. See the Live Animal Sales policy for our health guarantee.

Damaged or wrong item

Tell us within 7 days and we'll replace it or refund it.

How refunds are paid

Refunds go back to your original form of payment. Card refunds can take several business days to show up on your statement.

A booking request sent through our website doesn't hold a date or take payment. We call you back to confirm the date and take payment then. Booking, cancellation and rescheduling terms are in our Terms of Use.

Bring your receipt to the counter, email ZooCreaturesPetStore@gmail.com, or call (603) 382-3338 during store hours.